Frequently Asked Questions
Frequently Asked Questions
Find answers about eyewear, prescription lenses, Home Try-On, delivery, returns, warranty, payments and store services.
Shopping & Products
What products does Mansi Eyewear offer?
Mansi Eyewear offers designer sunglasses, optical frames, prescription lenses, reading glasses and eyewear accessories for men, women and children.
Which brands are available at Mansi Eyewear?
Our collection includes leading luxury and contemporary eyewear brands such as Gucci, Saint Laurent, Bottega Veneta, Valentino, Maui Jim, Missoni, Carolina Herrera, Carrera, Boss and more.
Are all products available online and in stores?
Availability may differ between the website and each branch. Contact our team to confirm whether a specific model is available at your preferred store.
How can I choose the right frame?
Our team can help you choose based on your face shape, frame size, prescription, lifestyle, comfort and personal style.
Can sunglasses be fitted with prescription lenses?
Many sunglass frames can be fitted with prescription lenses, depending on the frame shape, size and your prescription. Our team can confirm the suitable options.
Prescription Lenses
Does Mansi Eyewear provide prescription lenses?
Yes. We offer prescription lens solutions including single-vision, progressive, office, photochromic, polarized and high-index lenses.
Do I need a recent prescription?
A recent prescription is recommended to ensure your lenses provide the correct clarity, comfort and visual performance.
Can I use my own prescription?
Yes. You can provide a valid prescription from your eye doctor or optometrist.
What are progressive lenses?
Progressive lenses combine distance, intermediate and near vision in one lens without visible lines.
What are office lenses?
Office lenses are designed for screens, desks and indoor working distances. They are useful for people who spend long hours at a computer.
What are photochromic lenses?
Photochromic lenses remain clear indoors and darken when exposed to sunlight.
Can you help me choose the right lens type?
Yes. Our team can recommend suitable lens options based on your prescription, routine, screen use, driving needs and budget.
Home Try-On
What is the Mansi Eyewear Home Try-On service?
Home Try-On allows you to select up to five frames and try them from home before deciding which pair to keep.
How do I request Home Try-On?
Add up to five frames to your cart, choose Cash on Delivery and write HOMETRYON in the order notes.
Do I pay for all the frames?
You only pay for the frame or frames you decide to keep.
Is Home Try-On available across Egypt?
Availability may depend on your location and the selected products. Contact our team for confirmation.
Delivery
Does Mansi Eyewear deliver across Egypt?
Yes. We offer nationwide delivery across Egypt.
Is delivery free?
Yes. Mansi Eyewear offers free nationwide shipping.
How long does delivery take?
Delivery time depends on your location and whether the order includes prescription lenses. Our team will confirm the expected delivery time after your order is placed.
Can I track my order?
Yes. Tracking details are provided when the order is dispatched.
Returns & Exchanges
What is the return and exchange period?
Online purchases may be returned or exchanged within 14 days, subject to the condition of the product and the return policy.
Can prescription lenses be returned?
Prescription lenses are customized for each customer and may not be eligible for return or exchange unless there is an issue covered by the applicable policy.
What condition must the product be in?
The item should be unused, undamaged and returned with its original packaging and accessories.
How do I request a return or exchange?
Contact our customer service team with your order details so they can guide you through the process.
Warranty & After-Sales Service
Do Mansi Eyewear products include a warranty?
Yes. Eyewear purchased from Mansi Eyewear includes a one-year warranty covering eligible manufacturing defects.
What does the warranty cover?
The warranty covers eligible manufacturing defects. It does not normally cover accidental damage, scratches, misuse or normal wear and tear.
Do you provide frame adjustments?
Yes. Our team can assist with professional frame adjustments, fit corrections, screw tightening and general after-sales support.
Can scratched lenses be repaired?
Scratched lenses usually need to be replaced. Contact our team so they can assess the lenses and recommend the best solution.
Payments & Installments
What payment methods are available?
Available payment methods may include online payment, Cash on Delivery and installment options through selected payment providers.
Are installment plans available?
Yes. Installment options are available through selected providers. Available terms may vary depending on the provider and order value.
Can I pay in installments in stores?
Installment availability may differ by branch and payment provider. Contact your preferred store for confirmation.
Stores & Consultations
Where are Mansi Eyewear stores located?
Mansi Eyewear has branches across Alexandria and Cairo. Visit the Store Locator page for current addresses and opening hours.
Can I book a consultation?
Yes. You can contact our team for personalized frame, fit and prescription lens guidance.
Do I need an appointment to visit a store?
No appointment is usually required, but booking in advance can be helpful if you need a detailed consultation or prescription lens guidance.
Can I reserve a frame before visiting?
Yes. Contact our team with the model name or product link to check availability and request a reservation.
Still Need Help?
Contact the Mansi Eyewear team for help with products, prescriptions, orders, delivery or store availability.
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